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IT Clinical Operations Specialist, 2nd Shift

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Job Saved Save Job

IT Clinical Operations Specialist, 2nd Shift

Cincinnati Children's Hospital Medical Center

Details

Posted: 05-May-22

Location: Cincinnati, Ohio

Salary: Open

Categories:

Operations

Internal Number: 130869

Description

The IT Clinical Operations Specialist role is a great opportunity to join the CCHMC team and grow. Your IT Generalist skills will help in support of clinical CCHMC applications throughout the institution, including manipulating various configurations and settings and being able to identify systemic application issues.

REPRESENTATIVE RESPONSIBILITIES

Technical support

Understand and adhere to protocols and requirements for working in the Hospital's Critical Care Units and clinical environment. Support clinical CCHMC applications throughout the institution, includes manipulating various configurations and settings and being able to identify systemic application issues. Understand dataflow between systems and devices on the network. Provide direct technical support and second level problem resolution. Work with cross-functional teams to identify root cause and collaborate on resolutions. Articulate complex technical solutions in a clear, concise manner to individuals of varying technical aptitudes. Educate Client Services team members on complex issues as well as new and emerging technology that will be incorporated into our service and support model.

Project Management

Participate in small to medium projects. Support requirements gathering by identifying clinical user needs and workflows. Track and document project deliverables. Constantly monitor and report progress to the appropriate stakeholders. Prioritize assigned tasks and projects based upon directives from supervisor.

Clinical Printer and Device Support

Troubleshoot connectivity issues on both local and networked printers. Troubleshoot application-specific issues related to printing. Identify software and hardware issues on different equipment types such as desktops, laptops and wireless devices. Support peripheral equipment (e.g., barcode scanners, RF ID readers, etc.). Software Deployments- Support enterprise wide deployments, including systems and application shutdown, restart, and validation of hardware and clinical applications. Deploy various software applications using available tools.

Technology Evaluation

Continuously review existing and new technology & tools. Ensure we are keeping pace and evaluating our current technology as well as new technology that may enhance our ability to more effectively and efficiently provide service. Research industry best practices related to technology and tools and communicate with management. Work with other functional groups to understand their needs and what new technology they are looking at as well.

Customer support

Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. Adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers.

Qualifications

EDUCATION/EXPERIENCE

Required:

High school diploma or equivalent
2-5 years of work experience in a related job discipline OR equivalent combination of education and experience

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About Cincinnati Children's Hospital Medical Center

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better, and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Connections working at Cincinnati Children's Hospital Medical Center

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