Patient Care Advocate (LPN) – Ambulatory Clinical – AdventHealth Gordon
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule:Full Time Days
Location: 1035 Red Bud Rd., Calhoun, GA 30701
The role you’ll contribute: General Summary Description (Taleo)
The Patient Care Advocate position is an outreach position for AdventHealth Medical Group to assess patients who need care for a variety of medical conditions that are identified by data analysis. Chart reviews will be undertaken to determine if patient meets criteria for outreach. Patients will be contacted and appropriate appointments made, lab or imaging studies ordered to facilitate the care of the patient. Contact with patient’s primary care provider and staff will be required to ensure coordination of care. The Patient Care Advocate position will coordinate, assist, and implement quality improvement initiatives within Physician Enterprise. This may involve researching data, developing project plans, monitoring quality improvement activities, individual case review, serving as a resource and providing education to team members, providers, and practitioners. The clinical Patient Care Advocate will be involved in educating clinic staff and providers on Quality Measures and processes for satisfying the measures and provide support for ongoing development and maintenance of standards for performance and clinical outcomes. This role will help coordinate and implement a clinical competency program for all “non-provider” clinical staff in the ambulatory clinic settings.
The value you’ll bring to the team:
Develops and implements training plans to educate end users for assigned projects.
Facilitates end-user training programs and ensures proper training material is available and provided prior to and during training.
Provides medical literature research service to the patient, family or health care provider.
Engage with payors to negotiate a mutually beneficial solution for the patient.
Communicates effectively and courteously on the telephone and in person with patients and colleagues. Incorporates excellent verbal, written and listening communication skills; and critical analysis skills.
Fulfills responsibilities such as: checking on patients and making sure they come to appointments and follow-ups.
Possess a strong attention to detail, a personal commitment to accuracy and excellence, excellent communication and interpersonal skills and demonstrated organizational skills.
Designs/implements gap closure optimization programs or processes.
Prioritize workload and meet deadlines.
Flexibility depending upon department and/or physician schedule needs.
Proficiency in applicable EHR systems.
Understanding of CMS and Payor initiatives and programs.
Involved in creating education programs which reflect national standards for allied health professionals in an ambulatory/medical practice setting.
Uses sound education practices to provide clinical and classroom education.
Assists in development, review and implementation of processes and standards for clinical competencies.
Assists in developing a variety of training classes to meet specific needs.
Assists in developing and/or facilitates efficient evidence based, best practice workflows.
Assists in creating and updating in-service, orientation and continuing education programs.
Performs other duties as assigned.
Assists with education and orientation of onboarding clinic personnel.
Assists with Environment of Care Rounding, provides education and follow up on identified opportunities for improvement to ensure compliance.
The expertise and experiences you’ll need to succeed
KNOWLEDGE AND SKILLS REQUIRED:
Able to communicate effectively in English, both verbally and in writing required.
Knowledge of computer systems and applications
Knowledge of medical terminology
Working with Word and Excel
EDUCATION AND EXPERIENCE REQUIRED:
Three years of clinical experience required.
Three or more years of EMR experience required
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
LPN – Must have an active LPN in the state of Georgia
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.