The Primary Care Clinic Supervisor is responsible for managing the operations of designated staff. Provides work flow direction and management that is consistent with achieving department and organizational objectives. Other duties include achieving coordination, consistency, and integration in the operation of the clinic site, assisting in the development and implementation of policies and procedures, assisting in strategic planning and budgeting, and leading and/or participating in improvement projects/teams.
Manage day to day operations of operating a primary care clinic in the following ways:
Leadership of clinic staff
Actively supports the recruitment, orientation, and promotes the engagement of all clinic staff
Accountable for initial and ongoing competencies for staff
Ensures effective and timely communication of relevant information as appropriate
Provides guidance to ensure performance management aspects such as mentoring, coaching, individual development etc. are in place and holds staff accountable to expectations
Fosters an environment in which the team holds each other accountable to MHealth Fairview commitments
Works collaboratively with leadership and other organizational partners to ensure efficient and safe day to day operations of the site(s)
Anticipates and responds to physician/provider staffing needs and assures that support staff are appropriately scheduled to maximize efficiency, access and patient demand
Performs appropriate due diligence to resolve patient and staff concerns
Collaborates with leadership to help collect data through use of reporting in order to analyze, forecast, plan and direct clinic operations
Promotes, supports and participates in process improvement, quality initiatives, and innovation
Practices as a financial steward; provides input as appropriate related to clinic budget
Sustain and mentor front line staff around quality and continuous improvement within service line.
Facilitate a site based approach to continuous improvement that links with service line strategy.
Supports a daily process for collecting, monitoring quality and continuous improvement exists for assigned area. Teach and mentor any tools cascaded by the system, such as the Daily Engagement System to achieve this.
Implementation of any needed plans for course correction of negative conditions that have been determined by collection of quality data on assigned area.
Communicates quality data and to seeks out opportunities to improve patient care and ensures understanding of the data and its importance.
Helps create a culture of quality and continuous improvement through mentoring front line staff.
Develops and maintains a healthy, supportive work environment, demonstrating behaviors consistent with MHealth Fairview commitments
Exemplifies excellent customer relations in interactions with patients, visitors, physicians, and employees.
Continuously builds customer understanding by listening to customers.
Anticipates customer needs, including those with different cultural needs and desires.
Takes action to meet and exceed the needs of all customer groups.
Continuously implements strategies to improve customer satisfaction.
Models appreciation and acceptance of differences.
Provides a welcoming and supportive environment.
Continuously takes action to enhance employee engagement.
Build credibility with medical staff as a champion for patient care and quality
Organization Expectations, as applicable:
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Partners with patient care giver in care/decision making.
Communicates in a respective manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient needs.
Modifies clinical interventions based on population served.
Provides patient education based on as assessment of learning needs of patient/care giver.
Fulfills all organizational requirements
Completes all required learning relevant to the role
Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
Fosters a culture of improvement, efficiency and innovative thinking.
Performs other duties as assigned
Bachelors degree in Nursing
1-2 years of demonstrated leadership experience
Minnesota RN license or preferred
Additional education in healthcare, business or related field
3-5 years of previous supervisory/management experience
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.