The Intake Care Coordinator for the Vanderbilt Hospital at Home Department is responsible for facilitating the referral and authorization process to home care, including assuring that referral sources have access to information and assistance when referring a patient to home care, patient information is obtained and referral is accepted, and follow up as necessary. Actively collaborates with external and internal health care teams to meet patient care needs/outcomes and agency/system improvement objectives.
The Intake Care Coordinator will be based out of the hospital and assist with identifying and evaluating potential patients for the Hospital at Home Program. You will collaborate with physicians/case managers/SWs to assess if a patient meets the inclusion criteria for the program. If patient is admitted to the Hospital at Home program, you will initiate the plan of care and contact the appropriate departments to arrange for care in the home.
28 hour week
Day Shift; 8am to 4:30pm
Expect some weekend hours
Hospital at Home Department
The newly developed Vanderbilt Hospital at Home department focuses on providing hospital acute care in the home environment. Patients will be evaluated in the hospital setting and admitted to services, but deemed appropriate to be cared for in the home.
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology ( Bill Wilkerson Center ), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S.
Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
The Leapfrog Group: grade "A" in Hospital Safety Score
National Institutes of Health: among the top 10 grant awardees for medical research in the US
Magnet Recognition Program: Vanderbilt nurses are the only group honored in Tennessee
Nashville Business Journal: Middle Tennessee's healthiest employer
American Hospital Association: among the 100 "Most Wired" medical systems in the US
Planning & Managing Care
Receives referrals for home care services and consults (as appropriate/able) with the referral source, physician, primary care providers in that health care setting, case manager, social worker, and patient/family regarding home care needs
Makes decisions re: acceptance of referral for evaluation by VHCS
Oversees required documentation including: referral form, logs/data base, and others as needed
Supervises the intake process assuring completion of required documentation
Organizes records of community resources
Organizes and oversees detailed referral/customer base reports
Continuum of Care/Provision of Care
Facilitates coverage determination in conjunction with assistant managers, Director of Patient Care Services, Administrator, personnel and office support
Attends hospital/clinic (external) patient care conferences/meetings as requested
Actively exchanges pertinent information with external/internal health care teams, patients, and families/caregivers
Uses information obtained in the collaboration process to plan for home care
Coordinates needed information with customers through multiple distribution modalities (i.e. mailing, fax, telephone etc.)
Patient/Caregiver, Team & Community Education
Communicates with agency staff re: start of care needs and other specific patient issues
Identifies pertinent information needed by internal/external health care teams to move patients/families/caregivers toward desired goals
Identifies problems and/or actual or potential variances from goals and communicates with the health care team
Initiates finding solutions for problems/variances and implements actions that move patients/families toward desired goals
Initiates collaboration with the health care team to assure timely identification of the root cause(s) of problems/variances.
Consults with supervisor and/or admitting physician/designee when serious difficulties arise preventing admission to HHC to review alternatives to admission and document in the medical record
Communication and Collaboration
Communicates with agency staff regarding start of care needs and specific patient issues related to the plan of care
Develops appropriate channels of communication with customers
Communicates with referral source any pre-certification issues that would impede requested HHC orders.
Follows up on all hospital readmissions and interacts with medical and professional staff, on a case-by-case basis, to obtain additional clinical information to support appropriate home care admission and or resumption of care and documentation in the clinical record.
Serves as a resource to physicians and office staff and interacts with patient and/or family regarding home care admission criteria.
Participates in continuing education; obtaining the minimum number of hours per year as required per discipline
Contributes to CQI activities
Identifies need for professional growth and seeks appropriate professional development opportunities
Sets annual goals and strives to achieve them
Functions as an integral member of team
Complies with policies and procedures
Orients new staff
Adheres to and promotes VHCS Mission and Vision, attends/participates in team, agency and committee meetings, including agency and discipline-specific Unit Boards utilizing the Shared Governance Model
Contributes to clinical practice area, work life and team building
Integrates professional practice/job responsibilities and organizational expectations
Strives to meet organizational service, satisfaction and cost goals Represents VHCS on committees, etc. outside the agency, as applicable
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.