The Contact Center Specialist I is responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution. The Contact Center Specialist I ensures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement.
The role communicates appointment details and any required preparation for testing along with necessary paperwork and payment to facilitate on time arrival, appointment preparedness and optimal reimbursement. The role is responsible for calming upset callers by providing a composed and professional demeanor and is able to identify and escalate priority issues for resolution. Once hired, the employee must pass PSS or CCS training program and successfully complete competency exam to maintain position.
The ideal candidate for the Contact Center Specialist I role will have excellent interpersonal and communication (oral and written) skills and have experience in a call center, customer service and/or healthcare setting.
Location/Facility [Enter Facility Name] (i.e. Baylor Regional Medical Center at Plano)
Specialty/Department/Practice [Enter Spec/Dept/Prac] (i.e. Critical Care, Radiology, Family Care)
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
PTO accrual beginning Day 1
*Note: Benefits may vary based upon position type and/or level.
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - Minimum/no experience required
Internal Number: 20011983
About Baylor Scott & White Health
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!