This position is responsible for initiating and implementing operational strategy, operationalizing acquisitions of new practice sites, growth strategy and program development across multi-specialty practice sites, management and renewal of business contracts, patient experience, and overall practice management for assigned clinics in the Ambulatory Services Division. Has oversight of administrative and clinical operations, and performance improvement initiatives in multi-site, and multi-specialty clinics. Oversees and supports 80+ staff, 100+ faculty, and up to 750 residents on rotation. Plans, organizes, directs and manages all clinic activities to achieve performance targets and works towards continuous improvement. Develops and maintains a strong partnership with physician leadership. Actively supports the organizations mission, vision, values and strategic initiatives. Provides direct and matrix supervision to Ambulatory Practice Managers, Operations Directors, and Ambulatory Care Nursing Leaders.
Oversees multi-specialty multi-site ambulatory clinics in one or more location. At any given time, has oversight of 80+ clinical, non-clinical and administrative staff. Provides practice support to 100+ Banner employed, University of Arizona employed, or contractual faculty and providers; oversees the annual and monthly ambulatory practice onboarding and orientation of up to 750 rotational residents at multiple sites. Facilitates the integration of newly hired and affiliated physicians into the group practice setting to include credentialing, orientation, practice set up, template and protocol management, ambulatory revenue cycle management, and clinical quality management.
Interfaces with Department Administrators, the Graduate Medical Education Office, and partners at the University of Arizona to support the ambulatory practice of faculty and residents, including projection of anticipated volumes, contract management, and management of resource and staffing support needs.
Establishes and maintains effective communication and positive relationships with physicians. Develops programs to foster physician engagement and satisfaction, and increase employee satisfaction and patient loyalty. Guides the implementation of these initiatives across Ambulatory Services, to support hospital, medical group, and system goals.
In partnership with the Senior Administrator, collaborates with hospital, department, ambulatory and medical group leadership to operationalize the acquisition of new practices, and the expansion of service sites to include new building opportunities, lease agreements and space and capacity management. Partners with support departments such as business development, HR, facilities and regulatory operations to ensure successful transition and opening of new sites. Design and implementation of such opportunities are focused to prosper growth, access to care and revenue opportunities for the organization.
Under the direction of the Senior Administrator, plans and implements strategic initiatives across Ambulatory Services to align with the goals and vision of the Banner Corporation. Independently leads teams of peers and associates to guide the execution of operational, IT, marketing, patient experience, patient access, revenue cycle, and process improvement projects across all clinics. Assists in development and implementation of the annual operating plan for Ambulatory Services.
Oversees practice technical revenues, and all ambulatory revenue cycle functions to include front end registration, POS collections, charge entry, and back end denials. Partners with BUMG Finance to set annual volume budgets, and staff productivity metrics. Develops and submits the annual operating and capital budgets. Develops financial and operational reports to aide all Ambulatory Services in daily management of practice operations and maintenance of the integrity of the ambulatory revenue cycle.
Oversees and manages off-site and practice site contracts if required. Ensures overall compliance with legal, regulatory and quality requirements. Develops and implements a system to ensure that established policies, goals, and objectives are achieved, and in compliance with practice, facility, and system policies, and related local, state, and federal codes and regulations.
Works with practice leaders to ensure the smooth and efficient flow of patients through the practices. Leads patient access initiatives to ensure timely appointment availability. Upholds standards and targets for best practices related to telephone management, appointment management, appointment wait times, and other relevant physician practice management metrics. Works collaboratively with central support departments such as patient scheduling and central insurance verification to ensure optimum operational effectiveness. Monitors room utilization to achieve maximum efficiency. Oversees staff productivity by ensuring appropriate staffing levels to match volumes and industry standards; partners with Department Administrators to review faculty productivity/clinic volumes, and recalibrate staffing and facility resources as required.
Bachelors Degree in a relevant field or equivalent level of education and experience.
Depending upon assigned area of responsibility, position may require applicable certifications and/or licensures, including but not limited to: RN; MD or DO; Drivers License; Certified Healthcare Protection Administrator (CHPA); Certified Protection Professional (CPP); Chartered Property Casualty Underwriter (CPCU); Associate in Risk Management (ARM); CPA; SPHR; Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified Healthcare Facility Manager (CHFM); Certified Facility Manager (CFM); Certified Coding Specialist (CCS); Certified Professional Coder (CPC); JD from an American Bar Association accredited school; admission to a State Bar Association.
Expert-level working knowledge of principles, practices, and operations in assigned or related area of responsibility as normally obtained through a minimum of five years of progressively responsible managerial experience, including a minimum of two years management level experience within a healthcare system setting or large multi-operational, complex corporate environment. Must demonstrate expert-level knowledge and awareness of area of expertise in designated facility, business entity or area and/or experience in which the knowledge, skills, and abilities are directly transferrable. Proven track record of driving successful performance outcomes and accomplishing organizational goals. Must demonstrate skills and business acumen through direct leadership experiences such as: Anticipating and responding to the needs of internal and external customers; managing a budget and financial plans; building partnerships with management, staff, and stakeholders to achieve department goals and objectives; managing problems and situations where uncertainty is inherent; persuading others to adopt a particular stance on an issue; developing and evaluating best practices and emerging trends for organizational applicability and appropriateness; constructing new and innovative solutions for complex and varying problems and situations while considering the larger perspective or context; mentoring and coaching staff by providing open and honest feedback to enhance performance; developing and implementing strategic goals and initiatives that support organizational success; demonstrating excellent human relations, organizational and communication skills; demonstrating a passion about continuously improving and providing high quality care and service excellence to customers, patients, families, employees and/or physicians.
Masters Degree preferred. Previous Medical Practices experience.
Additional related education and/or experience preferred.
Internal Number: 267381
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.